Order processing runs Monday to Friday under Eastern Standard Time. All official postal holidays will be excluded, including New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
 
Two shipping alternatives are currently accessible: STANDARD SHIPPING (USPS, EMS, CAINIAO) and EXPRESS SHIPPING (UPS, FEDEX).
 
We ship to the contiguous 48 states of the US together with Washington, D.C. Illinois (IL) is excluded from our service scope. Orders cannot be shipped to P.O. boxes or military postal addresses.
 
Processing Time
 
All merchandise from Rugnest  is manufactured on demand. The production lead time is 3 to 4 business days.
 
Shipment Dispatch and Tracking Service
 
Once goods leave our warehouse, a tracking number will be provided to you. Track your parcel status on our tracking webpage using this number,For assistance, please send an email or write to [address/contact details].
 
Order Revision Requests
 
In cases where you have selected an unsuitable size or pattern, or hope to cancel your order, please send us a message within 24 hours after placing the order.
 
United States Domestic Delivery
 
Standard Shipping via USPS or EMS: Delivery takes 8–10 business days.
 
Express Shipping via FedEx or UPS: Delivery takes 5–7 business days.
 
International Delivery Service
 
Standard Shipping via EMS or Yun Express: Delivery takes 8–12 business days.
 
Express Shipping via FedEx or UPS: Delivery takes 6–8 business days.
 
Domestic & International Delivery Coverage
 
We provide delivery services within the United States and a selection of overseas regions. International buyers are accountable for any customs charges, duties and relevant taxes.
 
Undeliverable Shipments
 
If a shipment fails to reach you owing to an incorrect address, we will reach out to obtain updated address details. Extra delivery fees will apply when we resend the package.
 
Lost or Stolen Parcels
 
We bear no responsibility for parcels marked delivered by carriers that are lost or stolen. You need to contact the shipping provider directly to seek solutions.
 
Shipping Delay Notice
 
We strive to achieve the stated delivery schedule. Unexpected external events may cause delays, and we sincerely appreciate your understanding.
 
Shipment Returns Caused by Logistics Problems
 
Packages returned to us because of wrong addresses or other shipping troubles will lead us to contact you for reshipping arrangements. Additional shipping expenses may be required.
 
Customer Support Channel
 
Should you have any doubts about shipping, please contact our support staff through