Return policy

At Rugnest we work hard to guarantee customer satisfaction across all products and services. When your delivered goods fail to meet your expectations, exchange and refund services are available under the regulations listed below.

All return and refund applications should be submitted within 15 days after parcel collection. You can submit requests by emailing  Rugnest  or using the Contact Us page hosted on our website. Customers need to bear return delivery expenses when returns are initiated based on personal preferences. We recommend thorough confirmation of all details before completing orders.

Upon receiving damaged products, preserve all original packing materials and reach our support team immediately via Rugnest  for timely resolution. You need to prepare:

We will arrange free re-delivery for items damaged in transit. If damage occurs due to mishandling by the buyer, extra charges will apply for replacement services.

Once returned packages arrive and finish internal inspection, you will receive an email confirming receipt. We will also notify you of the outcome for your refund application. Approved refunds will be processed within 24 hours.

Kindly note that financial institutions often require extra time to complete fund transfers. If you want to clarify the exact refund timeline, please communicate directly with your bank.

Any requests to modify or cancel orders must be submitted within 24 hours after order placement. We will process your application once received. After parcels have been dispatched, orders cannot be adjusted or cancelled anymore.

To update your delivery address, send an email to . Make sure to include your order ID, original shipping location and your new target address. Address updates can only be implemented before goods leave our facility.

We accept requests to adjust style, size and product visuals when submitted within 24 hours after checkout. Write an email to our support mailbox, add your order number to the subject line, and list all required changes in the email content. We will respond rapidly and fulfill your adjustments.

We put extensive work into creating authentic product photos and detailed descriptions. Even so, variations in screen hardware may result in colour differences between online images and tangible goods, so absolute colour accuracy cannot be guaranteed. If you have questions about product colours, materials or sizes before purchasing, do not hesitate to contact us.